Q: How do I wash the wig?
Washing & Care Instruction is as below:
• Comb our your wig. Please ensure there are no tangles in your hair
• Add tablespoon of mild shampoo (or conditioner) to a sink filled with cold water.
• Put the wig into the water for one minute and wash it gently.
• Rinse well in cold water for a few times or until thoroughly rinsed.
• Shake it out carefully and dry the wig with a towel. Let the wig dry in a natural way.
• Let the wig air dry.
• Do not style the wig until it is completely dry.
• To maintain its natural texture, minimize constant brushing and pulling of hair.
Q: What is the size of the wig?
A: Our wigs are all one size which can fit a 22" head size, and there are hooks inside the wig to adjust its size. However, please note that everyone's head size and neck length are different and these factors could make the length of the wig vary from the length of the wig shown in the pictures.
Q: Is the color of the wig exactly the same as the picture shown on the website?
A: Due to different monitor settings and the lighting of our photo-shooting, there is a chance that color that appears on your monitor could vary slightly from the original color of the wig.
Q: When I put on the wig, why does it look shorter when compared to your pictures?
A: As your head size and neck length are different from our mannequin, it could make the length of the wig different from the length of the wig as shown in the pictures.
Q: What else can I do to ensure the secure fit of my wig?
A: All our wigs come with 2 adjustable straps on both left and right side in the inner lining. These can be used to make a wig quite tight on your head so that, in most cases, it would be hard for it to fall off. If you want extra security, wigs can be further secured by using bobby pins through the wig or at the edges of the wig. We also add elastic bands to the units. No extra charges apply for this. For this service we will need your measurements.
Q: What is the best way for me to wear a wig if I have long hair?
A: There are two options that work quite well for our clients with longer hair. Some of our customers wrap their hair around their head and pin it in place underneath their wigs. You can also wear a wig cap (a head cap that may be worn underneath the wig). The wig cap fits tightly (but comfortably) over your hair and keeps your hair in place.
Q: Do I have to wear a wig cap before put on the wig?
A: Using a wig cap is mainly a matter of personal preference. Most of our customers, whether they have long or short hair, prefer to use wig caps because it holds the hair in place better and helps to keep the wig cleaner. In some instances, it may also prevent hair breakage due to the wig cap rubbing against the scalp.
Q: Can I trim or apply any hair styling product on my wig?
A: Yes. Our wigs may be trimmed or styled just like normal hair to suit your needs.However, please note that, due to the product nature, we do not accept any return which has been worn, trimmed or styled.
Q: How can I untangle my wig?
A: It is normal for long hair wigs to get tangled up. When that happens, you may use a large tooth comb to work on the fiber from the lower part first, then bit by bit move it towards the root. Please remember not to comb the hair from the root to the tips in a stroke or back comb the hair.