Shipping Policy
For Hair Bundles:
Elosmane ships out all orders during business days only. Usually, processing orders takes 5 to 7 business days upon receipt of payment. For each order, a tracking number will be made available and will be sent to you via email once your order has been shipped out. All orders will be shipped out using DHL or PostNL depending on your location. Please be advised that we will send out your package with the fastest courier available.
If you’d prefer express shipping, kindly indicate so when checking out. Processing time for express orders remains 5-7 business days, as we hand pick the best bundles we have for our clients.
Delivery times
Canada : 8-10 business days
Netherlands: 3-5 business days
Belgium: 3-5 business days
United Kingdom: 5-6 business days
USA: 6-9 business days
Other international orders can take up 9-13 business days or less, depending on your location.
Express shipping: 2-3 business days
For Custom made wigs:
Due to the nature of this service, the turn-around time for all custom made wigs is 8 -15 business days. This excludes shipping and delivery time. As soon as your wig is ready we will ship it out and provide with a tracking number via email. All orders will be shipped out using DHL or PostNL depending on your location. Please be advised that we will send out your package with the fastest courier available.
- FULL LACE WIGS (CUSTOM WIGS)
Due to the nature of this service, the turn-around time for all full lace wigs is 10-20 business days because they are hand-tied. This excludes shipping and delivery time. As soon as your wig is ready we will ship it out and provide with a tracking number via email. All orders will be shipped out using DHL or PostNL depending on your location. Please be advised that we will send out your package with the fastest courier available.
Delivery times
Canada : 8-10 business days
Netherlands: 3-5 business days
Belgium: 3-5 business days
United Kingdom: 5-6 business days
USA: 6-9 business days.
Other international orders can take up 9-13 business days or less, depending on your location.
Express shipping: 2-3 business days
Return & Exchange Policy
PLEASE THROUGHLY READ ALL OF OUR RETURN/EXCHANGE INFORMATION BEFORE TO PURCHASE.
Before using your new hair extensions, please inspect the product thoroughly to ensure the correct length, color, texture, and quality are as desired. We encourage you thoroughly inspect and examine the hair, without cutting the zip ties or opening the bundles to ensure satisfaction with the product. DO NOT ADD PRODUCT, OR WASH THE HAIR. Get a second opinion from your stylist if you are unsure or have doubts. Once the hair is used we will not be accepting exchanges and refunds.
SALE, CUSTOM ITEMS AND CLOSURES AND FRONTALS, ARE NOT REFUNDABLE OR NON EXCHANGEABLE.
We adhere to strict policies in regards to health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, or manipulated with heat or chemicals of any sort all exchange policies are voided.
TO QUALIFY FOR AN EXCHANGE PLEASE SEE THE REQUIREMENTS BELOW:
The hair must remain in the bundle and not be untied at the top
The hair must be in its original packaging and tagged.
Returned packages must include a copy of the original invoice. To include any gifts or original packaging ex. hair bags.
Merchandise must be physically received before exchange can be granted. Please allow 72 upon receipt to inspect.
The product must be sent back at your expense. We recommend you use shipping provider with a signature confirmation service, and/or insurance to protect your package.
NO Refunds, ALL SALES are Final. We will not cancel, or refund orders for not acknowledging our processing times.
Any Chargebacks or PayPal disputes without initially contacting Elosmane for resolve, will automatically result in a forfeiture of any exchanges or refunds.
Any issues concerning exchanges please contact [email protected]